Privacy Policy

This privacy statement documents how Katie of Wholeheartedly You complies with European Union data protection requirements. It applies to the website and booking system and you can access it at the bottom of our website homepage. I may change this privacy statement from time to time, therefore, please continue to check this page to ensure you are happy with any changes.

I may collect the following information:

For bookings I may collect (name, telephone, mail and e-mail addresses).
Upon a consultation, I may also ask you to provide me with information regarding your lifestyle, health conditions and wellbeing – you are not obligated to share any information with me and anything you do share will not be disclosed or used for any marketing purposes.
Treatment plan – I may record feedback from sessions.

I will store the information you give me securely, in line with the General Data Protection Regulation.

I require this information to understand your needs and provide you with a better service and in particular for the following reasons:

Internal customer record management.
To improve my products and services.
I may also follow up, either by e-mail, phone or mail, to people who have received a treatment as part of my customer care procedure.
I may also communicate by email or phone about a specific booking or in response to an enquiry via our website.
Where permission is obtained or a legitimate interest is evident – I may also send promotional e-mails about new products, new treatments, special offers or other information that I think you may find interesting using a valid e-mail address.

Newsletter, Free Resources & Campaigns

From time to time, I may offer free or discounted resources, guidebooks, or other offerings in exchange for your email address. Your email will be used to deliver the resource and to send occasional heart-centred reflections, updates, or information about my offerings. You can unsubscribe at any time — a link is included in every email.

Your information will be stored securely with my email provider and will not be shared with third parties, except where required to deliver the resource or by law.

By providing your email, you are giving consent for this purpose.

The GDPR legislation concerns your rights. I will consider any right you wish to exercise and do our best to comply. These new rights fall into the following categories:

I will never sell or share your information with any other organisation for marketing purposes. I will only share your information if I am required to do so by law or for my partners to provide services I cannot deliver in-house, such mailing houses or IT specialists. I only choose partners I can trust who abide by the requirements of the Data Protection Act.

The right to be informed – How your information is stored and used
The right of access – A Subject Access Request
The right to rectification – Correcting any information deemed incorrect
The right to erasure – Removal from database
The right to restrict processing – Permission to store but not to process data
The right to data portability – It allows you to move, copy or transfer personal data easily
The right to object – Example; processing based on legitimate interests
Rights to automated decision making – The right NOT to be subject to a decision

Please follow the link – Find out more from the ICO – for full details.

You also have the right to complain by contacting the Information Commissioner’s Office directly (which is the national data protection authority in the UK). I’d also appreciate your feedback.

You may change your mind about the permission you have given me to use your personal information at any time by emailing me or writing to:

Katie Arnold, 68a Uxbridge Road, London W12 8LP.

If you believe that any information I am holding on you is incorrect or incomplete, please write or e-mail me as soon as possible to the above address. I will correct any information which was found to be incorrect promptly.

If you have any questions or concerns about this Privacy Statement, or would like to receive a printed version, please call me.